Shipping policy

Delivery areas

247 STANDARD delivers only to countries available for selection in the checkout. If a country or region cannot be selected in the checkout, delivery is not currently available to that location. Any delivery restrictions will be displayed no later than at the beginning of the ordering process.

Shipping costs

The specific shipping costs are calculated in the checkout after the delivery country is selected and are clearly displayed before the customer submits the order with an obligation to pay. Product prices do not include shipping costs unless the relevant offer expressly states "free shipping".

Deliveries to countries outside the European Union may be subject to import VAT, customs duties or other charges. If such costs are not already included in the checkout and remitted by 247 STANDARD, they will be charged by the competent authorities or service providers and must be paid by the recipient. Customers will be informed before ordering that such costs may arise.

Delivery times

The applicable delivery period is displayed on the product page or in the checkout. If no other delivery period has been agreed, delivery will take place without undue delay and no later than 30 days after the contract is concluded. For pre-orders, limited drops or products with a later dispatch date, the period stated on the product page applies.

No deliveries are made on Sundays or public holidays. If delivery is delayed, 247 STANDARD will inform the customer without undue delay. Statutory rights relating to delayed delivery remain unaffected.

Tracking and delivery

Where available, the customer will receive a dispatch confirmation with tracking information after the order has been shipped. The customer is responsible for providing a complete and correct delivery address. Additional costs for a repeated delivery attempt will be charged only if the customer is responsible for the failed delivery and the costs were actually and reasonably incurred.

Partial deliveries

Partial deliveries will be made only where reasonable. The customer will not be charged additional shipping costs for a partial delivery initiated by 247 STANDARD.

Damaged or lost shipments

Please report visibly damaged parcels or missing contents to info@the247standard.com as soon as possible and, where possible, include photographs of the packaging and the goods. This request is not a condition for exercising statutory warranty or damages claims.

Returns

Returns made under the statutory right of withdrawal must be sent to 247 STANDARD - E.Syla, Gutenbergstraße 7, 4052 Ansfelden, Austria. The customer bears the direct cost of returning the goods. Further details are provided in the Instructions on the Right of Withdrawal.